Wednesday, 21 December 2011

A recent exchange of emails with Amazons in regard to a most distressing orange sticker



MY SECOND EMAIL

12/20/11 17:08:56
Your name:Tom Mitchell
Order No: xxxxxxxxxxxxxxxx
Other info:Worrying packaging
Selected Order Items:
V & A Museum William Morris Daisy Cream Set of 2 Mugs
Comments:

Amazon,

If you remember, I emailed yesterday in regards to a bright orange sticker marked 'DO NOT OPEN'. I was asking why I wasn't allowed to open the box, which, as outlined above, I think contains some nice mugs for my mum.

Ironically, you weren't able to open the link to an image of the sticker. Here it is again and I can confirm it works: pic.twitter.com/6IjLDIuW

I want to know if I can ignore the bright orange sticker & open the box. I'd also like your assurance that nothing calamitous will befall me.

If it box does safely contain my mum's mugs, I really need to get them wrapped before she arrives. Mum's not the kind of woman to appreciate unwrapped presents or bright orange warning stickers.

Many thanks,

Tom Mitchell


THEIR RESPONSE

Hello Tom,

Thank you for writing back to Amazon.co.uk.

I understand your concern regarding the sticker attached to the item "  V & A Museum William Morris Daisy Cream Set of 2 Mugs" stating 'DO NOT OPEN'.

Your order #xxxxxxxxxxxxxx for this item, was sold by 'InStyle Products Limited'. This item was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon.co.uk Fulfillment Centre.

Please note that the Orange sticker should have been attached to the packaging to instruct the carrier (not to open the parcel until delivery) regarding the safe delivery of this item.

In this case, I kindly request you to open the parcel and check the contents of it.

If you discover that the item is damaged or any kind of issue, please let us know by replying to this e-mail and we'll do everything we can to help.

If you prefer to call us, we’re available Monday to Saturday 07:00-21:00 and Sunday 10:00-19:00, local UK time. Freephone (within the UK):
0800 496 1081

International customers can reach us at +44 (0) 207 084 7911.

I hope that you find this information helpful.

Thank you for your patience and understanding, and for shopping at Amazon.co.uk.

Warmest regards,

Srinivasan R.

Amazon.co.uk

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